Privacy Policy

Website: https://quote-hub.co.za/
Contact Email: info@quote-hub.co.za

Quote Hub (“we”, “us”, or “our”) is committed to protecting your privacy and ensuring that your personal information is processed lawfully, fairly, and transparently. This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA).

By accessing or using Quote Hub, you agree to the collection and use of your personal information as described in this policy.

1. Information We Collect

We may collect and process the following categories of personal information.

Personal Information

  • Full name

  • Email address

  • Contact number

  • Location or area information

  • Account login details

  • Business details for service providers, including company name and service descriptions

Platform Activity Information

  • Service requests posted

  • Responses and quotes submitted

  • Messages exchanged between users

  • Reviews and ratings submitted on the platform

  • Account preferences and settings

Technical and Usage Information

  • IP address

  • Browser type and version

  • Device information

  • Pages visited, time spent, and interaction data

2. Purpose of Collection

We collect and process personal information for the following purposes:

  • To register and manage user accounts

  • To allow consumers to post service requests

  • To enable service providers to respond to requests

  • To facilitate communication between users

  • To display profiles, reviews, and ratings

  • To improve platform performance and user experience

  • To provide customer support and respond to enquiries

  • To maintain platform security and prevent fraud or misuse

  • To comply with legal and regulatory obligations

3. Lawful Basis for Processing

We process personal information based on one or more of the following lawful grounds:

  • Your consent

  • The performance of a contract or subscription

  • Compliance with a legal obligation

  • Legitimate business interests, where such interests do not override your rights

4. Sharing and Disclosure of Information

Quote Hub does not sell, rent, or trade personal information.

Information may be shared only:

  • Between consumers and service providers when using platform features

  • With trusted third-party service providers who assist with platform operations, under strict confidentiality agreements

  • Where required by law, court order, or regulatory authority

Personal contact details are not made publicly visible without user action or consent.

5. Reviews and Public Information

  • Reviews may only be submitted following a genuine interaction on the platform

  • Reviews, ratings, and business profiles may be publicly visible

  • Consumers cannot leave reviews without using a service provider

  • Quote Hub reserves the right to moderate reviews to ensure fairness, relevance, and compliance

6. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

You may request account deletion, subject to legal, contractual, or operational requirements.

7. Data Security

We implement appropriate technical and organisational measures to protect personal information against:

  • Unauthorised access

  • Loss, damage, or destruction

  • Unlawful processing or disclosure

While we take reasonable steps to protect information, no online system can be completely secure.

8. Your Rights Under POPIA

You have the right to:

  • Request access to your personal information

  • Request correction or updating of inaccurate information

  • Request deletion or restriction of processing, where legally permissible

  • Object to processing based on legitimate interests

  • Withdraw consent at any time, where applicable

  • Lodge a complaint with the Information Regulator of South Africa

Requests can be submitted to info@quote-hub.co.za.

9. Cookies and Tracking Technologies

Quote Hub may use cookies and similar technologies to:

  • Improve website functionality

  • Analyse usage and performance

  • Enhance user experience

You may manage or disable cookies through your browser settings. Disabling cookies may affect certain platform features.

10. Third-Party Links

Our website may contain links to third-party websites. Quote Hub is not responsible for the privacy practices, content, or security of external websites.

11. International Data Transfers

Where personal information is processed or stored outside South Africa, Quote Hub ensures that appropriate safeguards are in place to protect your information in accordance with POPIA.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any updates will be published on this page with the revised effective date.

13. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

Email: info@quote-hub.co.za
Website: https://quote-hub.co.za/

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